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Wildsparq Customer Support

Knowledge Base

General

What is the implementation fee for?

The implementation fee covers the administrative costs of logistically adding a user to the system, the technology upkeep to support the user, and cool surprises we like to send their way wh…

I need to move a user to another team.

Let us know the name of the user, their current team, and the team to which they should be moved at support@wildsparq.com.…

I need to remove a user from my organization.

There are two ways users can be removed. They can be permanently if there is no chance they will be added back as an active user to your organization. This is irreversible. Or, they can be s…

I need to add a user to my organization.

Tell us first name, last name, email address, to what team they should be added if your account has multiple teams, and shirt size at support@wildsparq.com. New users are added at the beginn…

My account says I’m suspended.

This typically happens when too many attempts have been made to login with an incorrect password, and is a standard security measure. Try resetting your password, and wait a 20-30 minutes fo…

How do I change my password?

If you are logged in If you are logged in, changing your password can be done by the User Settings menu located in the top right (Gear Icon) of the general interface. If you cannot log in Yo…

What does the “Assignments Complete %” measure in the Company Overview graph?

“Assignments Complete %” is the measure of core leadership lesson assignments completed to 100% from the month they are assigned. Calculation includes all user types.…

How do I change my team name?

Users with the Team Leader role are able to change their team name in Wildsparq. To make this change, take the following steps. 1. Log in to Wildsparq with your email address and password. 2…

How do I download the Leader Guide?

If you're a designated team leader for your monthly Wildsparq meeting, you will have access to the Leader Guide within your current lesson. 1. Log in to Wildsparq with your email address and…

When is content delivered?

New modules are always delivered on the first business day of the month.…

When is content due?

All of the assignments within a module have varying due dates, so make sure you login and check the Sparkwork page at the beginning of each month. Generally though, everything must be comple…

How do I earn points?

Completing lessons, commenting on other users, attending meetings, and completing current bonus lesson resources are all ways to earn points. You can earn one point per day for commenting on…