Support

The implementation fee covers the administrative costs of logistically adding a user to the system, the technology upkeep to support the user, and cool surprises we like to send their way when they onboard with us.

Let us know the name of the user, their current team, and the team to which they should be moved at support@wildsparq.com.

There are two ways users can be removed. They can be permanently if there is no chance they will be added back as an active user to your organization. This is irreversible. Or, they can be suspended indefinitely. This means their account will remain, but they will not have access to WildSparq. If they need to be restored to active account status at some point in the future, this can be done easily and they will resume at whatever point in the content cycle the team is currently on. Both statuses reduce total billable user count, and resuming active status does not incur an implementation fee. Let us know at support@wildsparq.com the name of the user to be removed and the status, either deleted permanently or indefinite suspension.

Tell us first name, last name, email address, to what team they should be added if your account has multiple teams, and shirt size at support@wildsparq.com. New users are added at the beginning of each month, just prior to the content being assigned and pick up wherever the team they are assigned to is in the content cycle. New users will add to total billable user count, and will incur a standard implementation fee.

This typically happens when too many attempts have been made to login with an incorrect password, and is a standard security measure. Try resetting your password, and wait a 20-30 minutes for the suspension cooldown.

If you are logged in

If you are logged in, changing your password can be done by the User Settings menu located in the top right (Gear Icon) of the general interface.

If you cannot log in

You can change your password by clicking “Forgot Your Password?” at wildsparq.com/login. You will receive an email with instructions to reset your password. If you do not receive an email, check your junk folder. If you still don’t have it, let us know at support@wildsparq.com.

“Assignments Complete %” is the measure of core leadership lesson assignments completed to 100% from the month they are assigned. Calculation includes all user types.

Users with the Team Leader role are able to change their team name in Wildsparq. To make this change, take the following steps.

1. Log in to Wildsparq with your email address and password.

2. Select the drop-down arrow next to your name in the top-right corner of the screen.

3. Select the ‘View Team’ button.

4. Select the yellow ‘Rename Team’ link under your team name.

5. Update your team name in the ‘Team Title’ field, then select the ‘Save Changes’ button. Note: if you see a “Nickname” field you can disregard this, as it will soon be removed from the platform.

If you’re a designated team leader for your monthly Wildsparq meeting, you will have access to the Leader Guide within your current lesson.

1. Log in to Wildsparq with your email address and password.

2. On your ‘Dashboard’ click on the ‘Leader Guide’ section.

3. To view or download your Leader Guide, select the ‘View’ button. You will be guided through a section where you can download both the Leader Guide and the Presentation.

4. To share the Leader Guide with someone on your team, select the ‘Share’ button.

If you’re not the designated team leader in Wildsparq but you need access to the Leader Guide, please reach out to your team leader and request that they share it with you.

New modules are always delivered on the first business day of the month.

All of the assignments within a module have varying due dates, so make sure you login and check the Sparkwork page at the beginning of each month. Generally though, everything must be completed before the last day of the month.

Completing lessons, commenting on other users, attending meetings, and completing current bonus lesson resources are all ways to earn points.

You can earn one point per day for commenting on the team stream – encourage your team regularly!

The earlier you complete a lesson once it’s been assigned, the more points you will earn.

If there happens to be a tie in points for the month, the winner will be whomever completed their core lesson the earliest in the month.

The key? Engage early and often to maximize your points!