Knowledge Base

I need to remove a user from my organization.

There are two ways users can be removed. They can be permanently if there is no chance they will be added back as an active user to your organization. This is irreversible. Or, they can be suspended indefinitely. This means their account will remain, but they will not have access to WildSparq. If they need to be restored to active account status at some point in the future, this can be done easily and they will resume at whatever point in the content cycle the team is currently on. Both statuses reduce total billable user count, and resuming active status does not incur an implementation fee. Let us know at support@wildsparq.com the name of the user to be removed and the status, either deleted permanently or indefinite suspension.